At Sisonow, customer satisfaction is our priority. We are committed to ensuring you have a seamless shopping experience. Please read our Refund and Return Policy to understand the process for returns and refunds.

1. Eligibility for Returns

You may return an item if it meets the following conditions:

• The product is unused, unwashed, and in its original condition, including tags and packaging.
• A return request is initiated within 7 days of delivery.
• The item received is damaged, defective, or incorrect.

2. Non-Returnable Items

Certain items cannot be returned, such as:

• Perishable goods (e.g., food, flowers).
• Personal care products and intimate items (e.g., undergarments).
• Custom or personalized products.
• Clearance or final sale items.

3. Refund Process

If your return is approved, refunds will be processed as follows:

• Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days after the returned item is inspected.
• Store Credit: You may choose to receive your refund as store credit for future purchases.

4. How to Initiate a Return

1. Contact Us: Reach out to our customer service at [Insert Contact Email] or [Insert Phone Number] to request a return.
2. Provide Details: Share your order number and reason for return along with photos of the product, if applicable.
3. Return Approval: Once approved, you will receive return instructions and a shipping label (if applicable).
4. Ship the Product: Ensure the product is securely packaged and sent back within 7 days of receiving the return instructions.

5. Exchange Policy

Exchanges are subject to product availability. If you wish to exchange an item for a different size, color, or variant, please contact us to confirm availability.

6. Shipping Costs

• If the return is due to an error on our part (e.g., incorrect or defective item), Sisonow will cover the return shipping cost.
• For all other returns, the customer is responsible for the return shipping charges.

7. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund as quickly as possible.

8. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellations are not permitted. You may initiate a return instead.